REFUND POLICIES
Refund Policy
Returns
-You have a maximum of 5 days to exercise your right to return, counted from the day your order was delivered to you.
-To be eligible for a return, your item must be unused and in the same condition that you received it. Your products must be returned in the original packaging, including boxes, fabric bags, and other packaging materials, including product hang tags and labels.
-Products purchased on sale are not eligible for return or refund. Refunds and/or exchange requests will not be accepted.
Money Refund
-Refunding your money is allowed as long as the product has not been shipped.
-PayU will charge a 5% commission on the total refund amount.
-Refunds will be issued in the original form of payment.
Refund Procedure
Refunds are subject to review and approval by our team. The procedure for requesting refunds is explained below:
Once your return is received and inspected, we will send you an email or SMS to notify you that we have received your returned item.
You will be notified of the approval or rejection of your refund.
If approved, your refund will be processed and applied to your credit card or original payment method within 2 to 30 business days after the request by Sinestesia.
Transportation
-Our return shipping must be borne by the customer.
-Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
-The time it takes for the exchanged product to reach you may vary depending on where you are located. If you are shipping an item over $75,000, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Money Returns: According to the right of withdrawal established by law 1480 Article 47, the maximum term for the user to exercise it is 5 business days counted from the delivery of the order. After this time, SINESTESIA will not be able to offer you a money return, but if an exchange, under the aforementioned conditions.
The product must be returned in the same condition as you received it, must be in perfect condition and cannot have been used.
*For more help and information, please contact Customer Service at info@sinestesia.com.co
Returns
-You have a maximum of 5 days to exercise your right to return, counted from the day your order was delivered to you.
-To be eligible for a return, your item must be unused and in the same condition that you received it. Your products must be returned in the original packaging, including boxes, fabric bags, and other packaging materials, including product hang tags and labels.
-Products purchased on sale are not eligible for return or refund. Refunds and/or exchange requests will not be accepted.
Money Refund
-Refunding your money is allowed as long as the product has not been shipped.
-PayU will charge a 5% commission on the total refund amount.
-Refunds will be issued in the original form of payment.
Refund Procedure
Refunds are subject to review and approval by our team. The procedure for requesting refunds is explained below:
Once your return is received and inspected, we will send you an email or SMS to notify you that we have received your returned item.
You will be notified of the approval or rejection of your refund.
If approved, your refund will be processed and applied to your credit card or original payment method within 2 to 30 business days after the request by Sinestesia.
Transportation
-Our return shipping must be borne by the customer.
-Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
-The time it takes for the exchanged product to reach you may vary depending on where you are located. If you are shipping an item over $75,000, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Money Returns: According to the right of withdrawal established by law 1480 Article 47, the maximum term for the user to exercise it is 5 business days counted from the delivery of the order. After this time, SINESTESIA will not be able to offer you a money return, but if an exchange, under the aforementioned conditions.
The product must be returned in the same condition as you received it, must be in perfect condition and cannot have been used.
*For more help and information, please contact Customer Service at info@sinestesia.com.co